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Our privacy policy is very simple. We don't share any personal information with
anyone ... EVER. In other words, any information we obtain during purchases or by any other
means will not be used for ANY other purpose except for us to communicate with you. We value
our own privacy very highly and we assume that you value yours as well. Your trust in us in
providing private information will be honored above all else.
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E-mail is unfortunately becoming a less and less reliable communication medium due to all
the measures taken to fight SPAM and Phishing e-mails. The sad truth is that more and more
these days, legitimate e-mails are getting deleted without review or pidgeon-holed in junk mail
folders.
If you have sent us an e-mail and we have not responded, then it means that either we
did not get your original e-mail, or you have a SPAM filter or other e-mail feature that is
blocking our return e-mail.
Please add both our ResonantEnergies.com and EnigmaCreations.com domains to your
e-mail friends list. If you are expecting a reply and have not seen it, check your deleted mail
or the junk mail folder.
Barring all that, if you are trying to contact us by e-mail and we are not responding,
please give us a call.
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Non-fragile items, such as flat incense packs or labyrinth magnets, ship in a padded
envelope or box as appropriate for the item. Internal padding may be used to separate multiple items.
Fragile items are shipped in a box as appropriate for the item(s). Fragile items are wrapped
in microfoam or bubble-wrap and separated from other items in the same box. Remaining air space in
the box is filled with padding to safely isolate items from the box sides. Some heavier items may
be double boxed with a smaller box isolated inside the outer box.
All shipping containers are securely taped to avoid accidental opening during shipment.
All items ship from our location in Foothill Ranch, California, 92610, USA.
Purchases normally ship within 1 business day of a completed payment. International shipments
may require up to 2 business days to ship. If there is any anticipated delay beyond the above
standards, the buyer will be notified by e-mail.
For Our eBay Store ...
Our standard is to charge actual shipping carrier costs based on the completed package
weight plus a small handling charge to cover the cost of packing, boxes, labels, paper and delivery to
package drop points.
The handling charge is $1.50. Some items with unusual packing requirements may require a
$2.00 handling charge for a single item.
Combined shipments of items listed on eBay will require an invoice from us in order to have
correctly calculated shipping and handling charges. Please wait for an invoice before paying
the combined eBay purchase.
For Our Website Stores ...
The Product and Outlet stores on this site use the PayPal shopping cart system. The shipping
charges are flat-rate charges based on the total amount of the purchase. The shipping charge tables
are separate for domestic U.S. shipping, Canada and Mexico, and all other international shipping.
The rate table for the U.S. and its territories is "Standard Domestic". Canada and Mexico rates are
shown in "Standard International". All other international rates are shown in "Worldwide Shipping".
The rate tables are as follows:
| Standard Domestic |
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| Amount |
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Shipping* |
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| $0.01 - $9.99: |
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$3.49 |
| $10.00 - $24.99: |
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$5.29 |
| $25.00 - $49.99: |
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$7.79 |
| $50.00 - $99.99: |
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$9.99 |
| $100.00 & Up: |
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FREE* |
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| Standard International |
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| Amount |
|
Shipping* |
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| $0.01 - $9.99: |
|
$3.49 |
| $10.00 - $24.99: |
|
$5.29 |
| $25.00 - $49.99: |
|
$7.79 |
| $50.00 - $99.99: |
|
$9.99 |
| $100.00 & Up: |
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FREE* |
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| Worldwide Shipping |
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| Amount |
|
Shipping* |
|
| $0.01 - $9.99: |
|
$5.99 |
| $10.00 - $24.99: |
|
$7.49 |
| $25.00 - $49.99: |
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$9.99 |
| $50.00 - $99.99: |
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$11.99 |
| $100.00 & Up: |
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FREE* |
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* NOTE: We offer products that vary
widely in weight without any direct correlation to their purchase price. In situations where the
weight of all items purchased creates a package with an actual shipping cost significantly higher
than the purchase based flat-rate that was charged on the order, we may be forced to invoice you
for some additional shipping cost. Unfortunately there is currently no way for us to predict and
automate this process in the shopping cart during the initial purchase. We will only take this
step if it is absolutely necessary, and you will have the right to opt-out of the purchase,
either in whole or in part, and receive a refund if you disagree with the additional shipping
required.
For purchases over $100 that initially qualify for free shipping, but then fall into this
situation of having an extreme actual shipping cost, you will be credited up to $15.00 in free
shipping. An invoice will be sent for the remaining balance of actual shipping costs.
Some of our items are marked as having FREE shipping. Free shipping will be maintained in the
shopping cart as long as you add only free shipping items and then check out. If you add an item to
the cart that is charged for shipping, then the normal shipping rates will override the free shipping
and the shipping rate will be based on the total purchase, as is normally the case. If you wish to mix
free shipping with charged shipping items, then purchase all your free shipping items from one cart
and checkout. Then create a second cart with the shipping charged items and checkout. That way the charged
shipping amount will be based on the value of only the charged shipping items. If you accidentally combine
free shipping items with charged shipping items, don't worry. We will refund any overpaid shipping.
Unfortunately this situation is a limitation of our current shopping cart provider. We are working
on a new cart that will not have this limitation.
 U.S. destinations include the contiguous 48 states, Alaska, Hawaii and U.S. territories. For
these locations we normally use USPS First Class or Priority Mail. Depending on the package weight
or size we may also use UPS Ground or Fedex Ground. Faster shipping methods are available upon
request, but may be limited based on the time of day of the purchase. Faster methods may require
additional billing.
Destinations outside the U.S. as defined above are normally shipped by USPS First Class
International or Priority Mail International. Priority Mail is used for shipments over 4 pounds, or
for high value shipments.
We currently do not ship to anywhere in the Middle East, including but not limited to:
Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United
Arab Emirates and Yemen. In Europe we do not ship to: Albania, Andorra, Belarus, Bosnia, Croatia,
Estonia, Guernsey, Herzegovina, Jan Mayen, Macedonia, Moldova, Montenegro, Serbia, Slovakia,
Slovenia, Svalbard or Vatican City State. Other areas and countries may also be excluded when a
specific item type cannot enter the country.
All U.S. shipments and insured international shipments we send have either a tracking number,
a confirmation number, or a customs number. These numbers will be e-mailed to buyers in the form of a
shipping notice. If you do not receive the notice, see the E-Mail Policy section above for more
information.
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If you are not completely satisfied with your purchase, return the item to us in its original
condition within 14 days of the purchase date and we will refund your complete purchase
price. Please contact us for specific instructions based on the item type before sending any
return.
Buyers are responsible for correctly packing, adding confirmation numbers, and for shipping
and insurance costs to return the item. Insurance is required for return shipments over
$50.00 in value. We cannot complete exchanges or refunds if the package does not reach us. Be sure
that you have our address and all details correct before shipping the package.
Outlet Store sales are final and are not eligible for returns or exchanges.
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